911: Hanging on the Line

NBC Bay Area

After a stabbed Oakland, California, police officer almost died because his own 911 calls failed to connect to an operator, the NBC Bay Area Investigative Unit uncovered a deeply broken city, state, and federal 911 system. Their persistent coverage led to state action and, ultimately, Oakland investing millions of dollars into its 911 center.

PRIMARY PRODUCTION CREDITS

Creator: Candice Nguyen. Showrunner: Stephanie Adrouny. Executive Producers: Stephanie Adrouny, Bob Goldberger, Stacy Owen. Producers: Candice Nguyen, Sean Myers, Kevin Nious. Director: Candice Nguyen. Writer: Candice Nguyen. Editor: Jeremy Carroll. Talent: Candice Nguyen. Photography: Jeremy Carroll, Michael Horn. Design and Technical Staff: Erin Panell. Cinematography: Alex Bozovic. Sound/Music: Jeremy Carroll.